Our system allows you to import vouchers from third-party providers or offline voucher systems so you can keep all voucher redemptions in one place.
For our full guide on how to use the importer please click here.
⚠️ IMPORTANT Note: Imported vouchers are not included in sales analytics or reports. However, they will affect:
-
Outstanding balance
-
Redemption activity
-
Expiry tracking
This ensures your system stays up to date, even if the original sale was made elsewhere.
An import can take the following fields:
| Field | Description | Format | Example |
|---|---|---|---|
| name | The voucher title shown to customers. | Text, up to 255 characters | Spa Day for Two |
| reference | Your own unique voucher/order code. Must be unique. | Text, up to 255 characters | REF-2025-000123 |
| price | What the customer paid. | Number (with or without currency symbol/code) | 99.99, £199.99, USD 99.99 |
| monetary_value | The redeemable value of the voucher (can differ from price). | Number (same style as price) | 150.00 USD |
| tax_value | The tax portion of the total price. | Number (same style as price) | 20.00 GBP |
| valid_from | First date the voucher can be redeemed. | Date (your account format) | 15/01/2025 |
| valid_to | Expiry date of the voucher. | Date (your account format) | 31/12/2025 |
| order_date | Date and time the order was made (overrides system date). | Date + time with seconds | 10/01/2025 14:30:00 |
| recipient_email | Email address of the voucher recipient. | Valid email | recipient@example.com |
| buyer_email | Buyer’s email address. | Valid email | buyer@example.com |
| buyer_name | Buyer’s full name. | Text, up to 255 characters | John Doe |
| buyer_address | Buyer’s postal address. | JSON array of address lines | ["123 Main St", "Apt 4B", "New York, NY 10001"] |
| promotion_code | Discount/promo code used. | Text/numbers, up to 255 characters | PROMO123 |
| promotion_name | Name/label of the promotion. | Text/numbers, up to 255 characters | Summer Sale |
| staff_discount | Discount applied for staff. | Number (same style as price) | £10 GBP |
| promotion_discount | Discount amount from a promotion. | Number (same style as price) | £15 GBP |
| categories | Multiple categories the voucher belongs to. | JSON array | ["Premium","Dining Experiences"] |
| category | A single category. | Text, up to 255 characters | Overnight Stays |
| addons | Additional items included in the order. | JSON array | ["Added 30 minutes","Add additional person"] |
We have 4 Mandatory fields :
1. Unique Voucher Code
2. Product Name
3. Price
4. Expiry Date.
Important : When importing monetary vouchers, PRICE and VALUE must be imported, if value is not imported then the system will treat a voucher as a single use voucher and part redemption will not be available.
But we would highly recommend importing as many matched fields as you have available.
Our Tips for a Successful Import
-
Always check your CSV file encoding is set to UTF-8.
-
Each voucher must have a unique reference code.
-
Use the same date format that your account is set to.
- Check your file for duplicates and bad formatting. i.e. 18.05/2025 as a date.
- If the importer is picking up empty rows , please delete those rows and reupload.